TERMS AND CONDITONS

2. Payments

To ensure the smooth running of our courses and services, all fees must be paid in accordance with the payment terms set out below. By booking with The Dock Studio, you agree to these payment conditions.

12 Week Acting Course

Payment for all 12 Week Acting Courses must be received before the course start date.

Your place on the course is only guaranteed once full payment has been received. Failure to make payment before the course begins may result in your place being offered to another applicant, unless otherwise agreed at the sole discretion of The Dock Studio.

Weekly Members Classes

Students progressing into The Dock Studio’s Weekly Members Classes are required to pay for each four week block in advance.

Payment must be received before the start of each new four week block to secure your place. Failure to make payment by the due date may result in suspension from classes until the outstanding balance has been settled, unless otherwise agreed at the sole discretion of The Dock Studio.

Youth Members Classes

Payments for the Youth Members Classes are also made in four week blocks.

Payment must be received before the start of each new four week block to maintain your place within the class. Failure to make payment by the due date may result in suspension from classes until payment has been received, unless otherwise agreed at the sole discretion of The Dock Studio.

Self Tape Sessions

Self Tape Sessions are included as part of The Dock Studio’s Weekly Members Classes and are available to eligible members as part of their membership.

For non-members and members of the general public, Self Tape Sessions must be booked and paid for through The Dock Studio’s official online booking system. Payment is required at the time of booking, unless otherwise agreed at the sole discretion of The Dock Studio.

Late or Outstanding Payments

If payment has not been received by the relevant due date, The Dock Studio reserves the right to:

• Suspend attendance at classes or services until payment has been made.
• Cancel bookings where payment has not been received.
• Refuse future bookings where there is an outstanding balance.

These actions may be waived where alternative arrangements have been agreed in advance and at the sole discretion of The Dock Studio.

Payment Methods

Accepted payment methods will be communicated at the time of booking. Self Tape Sessions booked by non-members must be paid using the designated online booking link unless otherwise agreed by The Dock Studio.

Payment Queries

If you have any questions regarding payments or experience any difficulties meeting a payment deadline, please contact The Dock Studio as soon as possible. While we cannot guarantee alternative arrangements, requests will be considered on a case by case basis and any exceptions will be made solely at the discretion of The Dock Studio.

Acceptance

By booking any course, class or service with The Dock Studio, you acknowledge that you have read, understood and agreed to these payment terms.

3. Cancellations and Refunds

The Dock Studio understands that unforeseen circumstances may arise. The following Cancellation and Refund Policy has been created to ensure fairness to all students, clients and staff whilst allowing us to effectively manage classes, services and studio availability.

12 Week Acting Courses

If you are unable to attend a 12 Week Acting Course after booking, you must notify The Dock Studio as soon as possible.

Refunds or transfers are not guaranteed and will be considered solely at the discretion of The Dock Studio. Once a course has commenced, refunds will not normally be issued for missed sessions or if you choose to withdraw before the course has ended.

Weekly Members Classes

Weekly Members Classes are booked and paid for in advance in four week blocks.

No refunds will be given for payments made towards Weekly Members Classes if you are unable to attend, choose to withdraw, or miss any classes within a booked four week block. Any exceptions will be considered solely at the discretion of The Dock Studio.

Youth Members Classes

Youth Members Classes are also booked and paid for in advance in four week blocks.

No refunds will be given for payments made towards Youth Members Classes if a participant is unable to attend, chooses to withdraw, or misses any classes within a booked four week block. Any exceptions will be considered solely at the discretion of The Dock Studio.

Self Tape Sessions

If you need to cancel or rearrange a Self Tape Session, please notify The Dock Studio as soon as possible.

Alternative appointments, credits or refunds are not guaranteed and will only be offered at the sole discretion of The Dock Studio.

Cancellation by The Dock Studio

On rare occasions, The Dock Studio may need to cancel or reschedule a class, course, session or event due to circumstances beyond our control, including but not limited to tutor illness, venue issues or unforeseen operational requirements.

Where this occurs, we will make every reasonable effort to:

• Offer an alternative date or time.
• Provide a credit towards a future booking where appropriate.
• Issue a refund where no suitable alternative can be offered.

Exceptional Circumstances

The Dock Studio recognises that exceptional circumstances may arise. Any request for a refund, transfer or credit outside of these Terms and Conditions will be considered on a case by case basis. Any decision will remain solely at the discretion of The Dock Studio.

Deferred Course Start Dates

The Dock Studio understands that, in some circumstances, a participant may be unable to begin a booked course on the scheduled start date.

Requests to defer a course start date may be considered on a case by case basis and will remain entirely at the sole discretion of The Dock Studio.

Where a deferred start date is approved, The Dock Studio will endeavour to offer a place on a future course, subject to availability.

A deferred start date is not guaranteed and may not be available in all circumstances. Approval of one deferred start date does not create an entitlement to any further deferrals.

Participants requesting a deferred start date should notify The Dock Studio in writing as soon as reasonably possible.

Cancellation Before a Course Begins

If you wish to cancel your place on any course provided by The Dock Studio, you must notify The Dock Studio in writing.

Where written notice of cancellation is received 14 days or more before the course start date, you will be entitled to a refund of any fees paid, less any reasonable costs already incurred by The Dock Studio in preparation for the course where applicable.

Where cancellation is made less than 14 days before the course start date, refunds will not normally be issued. However, The Dock Studio may, at its sole discretion, offer a full or partial refund, credit or deferred course start date depending on the circumstances.

In determining whether a partial refund is appropriate, The Dock Studio may take into account reasonable costs already incurred, including but not limited to administration, venue costs, production expenses, course materials, staffing, equipment hire and any other non-recoverable costs associated with preparing and delivering the course.

Any refund, credit or deferred course start date outside of this policy will remain entirely at the sole discretion of The Dock Studio.

Acceptance

By booking any course, class or service with The Dock Studio, you acknowledge that you have read, understood and agreed to this Cancellation and Refund Policy.

4. Attendance

The Dock Studio is committed to providing a professional, supportive and productive learning environment for all students. Regular attendance is essential to ensure participants gain the maximum benefit from their training and to maintain the quality of each class.

Attendance

Students are expected to attend all scheduled classes, courses, workshops and booked sessions wherever possible.

If you are unable to attend a class or session, we ask that you notify The Dock Studio as soon as possible. While we appreciate advance notice, missed classes will not be refunded or rescheduled unless otherwise agreed at the sole discretion of The Dock Studio.

Missed Classes

Failure to attend a booked class, course or session without prior notice will be treated as a missed attendance.

Missed classes, including Weekly Members Classes, Youth Members Classes and Self Tape Sessions, are not refundable and will not normally be rearranged unless otherwise agreed at the sole discretion of The Dock Studio.

Commitment to Training

Students are encouraged to attend consistently and participate fully in all activities. Regular attendance supports personal development, builds confidence and ensures continuity within each class.

Exceptional Circumstances

The Dock Studio understands that genuine emergencies and exceptional circumstances may occasionally prevent attendance.

Any requests relating to missed classes or sessions due to exceptional circumstances will be considered on a case by case basis. Any decision will remain solely at the discretion of The Dock Studio.

Acceptance

By booking and attending any course, class or service with The Dock Studio, you acknowledge that you have read, understood and agreed to this Attendance Policy.

5. Behaviour and Code of Conduct

The Dock Studio is committed to providing a safe, inclusive and professional environment where all students, staff, tutors and visitors are treated with dignity and respect. All participants are expected to contribute positively to the studio environment and conduct themselves in a manner that reflects the values of The Dock Studio.

Respect for Others

All students, parents, guardians and visitors are expected to treat fellow participants, tutors, staff and guests with courtesy and respect at all times.

Bullying, harassment, discrimination, intimidation, abusive language, threatening behaviour or any form of misconduct will not be tolerated.

Professional Conduct

Students are expected to:

• Follow the guidance and instructions of tutors and staff.
• Participate in classes in a respectful and constructive manner.
• Respect the learning experience of others by avoiding disruptive behaviour.
• Use appropriate language and conduct whilst attending The Dock Studio.

Respect for Studio Property

All participants are expected to treat The Dock Studio’s premises, equipment, furniture and facilities with care.

Any deliberate or reckless damage to studio property may result in the individual being held responsible for the cost of repair or replacement where appropriate.

Personal Belongings

Students are responsible for their own personal belongings whilst attending The Dock Studio.

The Dock Studio cannot accept responsibility for any items that are lost, stolen or damaged whilst on the premises.

Health and Safety

All participants must comply with any health and safety instructions given by members of staff.

Any behaviour that places yourself or others at risk may result in removal from the class, course or session at the sole discretion of The Dock Studio.

Failure to Comply

Failure to comply with this Code of Conduct may result in The Dock Studio taking appropriate action, including issuing a warning, asking a participant to leave a class or session, or terminating their place within a course or programme where deemed necessary.

Any action taken will be at the sole discretion of The Dock Studio.

Acceptance

By attending any course, class or service at The Dock Studio, you acknowledge that you have read, understood and agreed to abide by this Behaviour and Code of Conduct.

6. Health and Safety

The health, safety and wellbeing of our students, staff, tutors and visitors is of the utmost importance to The Dock Studio. All participants are expected to act responsibly and comply with the following Health and Safety requirements whilst attending any class, course, workshop, rehearsal, recording session or event.

Health and Safety Responsibilities

All participants must follow any health and safety instructions given by members of staff or tutors whilst on the premises.

Participants should behave in a manner that does not place themselves or others at unnecessary risk.

Medical Information

Participants are responsible for informing The Dock Studio of any relevant medical conditions, allergies, injuries or additional needs that may affect their participation.

Parents or guardians of participants under the age of 18 are responsible for ensuring that this information is accurate and kept up to date.

Illness

If you are feeling unwell or have symptoms of a contagious illness, we ask that you do not attend classes or sessions until it is safe to do so.

This helps protect the wellbeing of other students, tutors and staff.

Emergency Contact Details

The Dock Studio requires up-to-date emergency contact information for all participants. It is the responsibility of the participant, or parent or guardian where applicable, to ensure these details remain accurate.

Accidents and Injuries

Any accident, injury or incident occurring whilst attending The Dock Studio should be reported to a member of staff as soon as possible so that appropriate action can be taken.

Emergency Procedures

All participants must follow the instructions of staff during an emergency, including evacuation procedures where required.

Failure to comply with emergency procedures may result in appropriate action being taken at the sole discretion of The Dock Studio.

Acceptance

By attending any course, class or service at The Dock Studio, you acknowledge that you have read, understood and agreed to comply with this Health and Safety Policy.

7. Photography, Video Recording and Social Media

The Dock Studio regularly photographs and records classes, workshops, rehearsals, performances, self tape sessions and events. These images and recordings help us celebrate our community, promote our services and support the continued growth of The Dock Studio.

Consent

By enrolling in or attending any course, class, workshop, session or event at The Dock Studio, you consent to being photographed and/or video recorded and/or audio recorded for the purposes outlined within this policy. This also extends to written statements for use on our website.

Photographs and video recordings may be used for:

• The Dock Studio website.
• Social media platforms.
• Promotional and marketing materials.
• Printed publications.
• Educational and training purposes.
• Future advertising campaigns.

Personal Recording

Photography, video recording or audio recording by students, parents, guardians or visitors during classes or sessions is not permitted unless prior permission has been obtained from The Dock Studio.

Withdrawal of Consent

If you do not wish for your photograph or video to be used, or if you would like existing content to be removed where reasonably possible, you must notify The Dock Studio in writing.

Please allow between 7 and 10 working days for your request to be processed. Whilst every reasonable effort will be made to remove future use of the content, The Dock Studio cannot guarantee the removal of material that has already been published by third parties or shared prior to receiving your request.

Social Media

Students, parents, guardians and visitors are expected to use social media responsibly and respectfully. Content that is abusive, defamatory, discriminatory or damaging to The Dock Studio, its staff or its members will not be tolerated.

Acceptance

By attending any course, class or service at The Dock Studio, you acknowledge that you have read, understood and agreed to this Photography, Video Recording and Social Media Policy.

8. Personal Information and Data Protection

The Dock Studio is committed to protecting your personal information and handling all data responsibly, securely and in accordance with applicable data protection legislation.

Collection of Information

When you register with The Dock Studio, we may collect personal information including, but not limited to:

• Name
• Address
• Email address
• Telephone number
• Date of birth
• Emergency contact details
• Relevant medical information where necessary
• Parent or guardian details for participants under the age of 18

This information is collected to enable us to provide our services safely and effectively.

Use of Personal Information

The Dock Studio will only use your personal information for legitimate business purposes, including:

• Managing bookings and registrations.
• Communicating important information about classes, courses and events.
• Maintaining emergency contact information.
• Providing a safe learning environment.
• Meeting our legal and regulatory obligations.

Your personal information will not be sold or shared with third parties for marketing purposes.

Accuracy of Information

It is your responsibility, or the responsibility of a parent or guardian where applicable, to ensure that all personal information provided to The Dock Studio is accurate and kept up to date.

Storage of Information

The Dock Studio takes reasonable steps to store personal information securely and to protect it against unauthorised access, loss, misuse or disclosure.

Personal information will only be retained for as long as is necessary to fulfil its intended purpose or to meet legal or regulatory requirements.

Access to Your Information

You have the right to request access to the personal information held about you by submitting your request in writing to The Dock Studio.

The Dock Studio will respond to requests in accordance with applicable data protection legislation. In most circumstances, a response will be provided within one calendar month of receiving a valid request. Where permitted by law, including where a request is particularly complex or multiple requests have been received, this period may be extended by up to a further two calendar months. If an extension is required, you will be notified within the applicable timeframe and informed of the reason for the delay.

If any personal information held by The Dock Studio is inaccurate or incomplete, you may request that it is corrected.

Acceptance

By booking or attending any course, class or service at The Dock Studio, you acknowledge that you have read, understood and agreed to this Personal Information and Data Protection Policy.

9. Liability

The Dock Studio is committed to providing a safe, professional and welcoming environment for all students, staff and visitors. Whilst every reasonable care is taken to ensure the safety of those attending our premises, participation in any class, course, workshop, rehearsal, performance, self tape session or event is undertaken at the participant's own risk.

Participation

By attending any activity at The Dock Studio, participants acknowledge that certain activities may involve physical movement or performance-based exercises and accept responsibility for participating within their own capabilities.

Participants are responsible for informing The Dock Studio of any medical condition, injury or other circumstance that may affect their ability to safely participate.

Personal Property

All personal belongings brought onto The Dock Studio premises remain the responsibility of their owner.

The Dock Studio accepts no responsibility for the loss, theft or damage of personal belongings whilst attending our premises or participating in any of our activities.

Limitation of Liability

Nothing in these Terms and Conditions excludes or limits any liability which cannot lawfully be excluded or limited under the laws of England and Wales.

Subject to the above, The Dock Studio shall not be liable for any loss, damage, injury or expense arising from participation in our classes, courses, workshops, rehearsals, performances, self tape sessions or other activities, except where such loss or injury arises directly as a result of the negligence of The Dock Studio.

Damage to Studio Property

Participants may be held responsible for any deliberate, reckless or negligent damage caused to The Dock Studio premises, equipment or property.

The Dock Studio reserves the right to recover the reasonable costs of repair or replacement where appropriate.

Acceptance

By booking or attending any course, class or service with The Dock Studio, you acknowledge that you have read, understood and agreed to this Liability Policy.

10. Showreels

As part of the 12 Week Acting Course, students may be offered the opportunity to participate in professionally produced showreel scenes. Whilst participation in the showreel programme is included as part of the course experience, it is optional and remains subject to the following Terms and Conditions.

Participation

Students who choose not to participate in the showreel programme must notify The Dock Studio in writing as soon as reasonably possible.

If, after confirming your participation, you become unable to attend the allocated filming week(s) or your availability changes for any reason, you must inform The Dock Studio immediately so that alternative arrangements can be considered.

Availability

Students wishing to participate in the filming of showreel scenes must make themselves available for the entire filming week(s) allocated by The Dock Studio.

Although each student will normally only be required for one filming day, participants are asked to remain available throughout the filming week(s). This is necessary due to the scheduling requirements of our production team, The Dock Studio staff, fellow students and filming locations.

The Dock Studio will always aim to provide as much notice as reasonably possible of filming dates.

Showreel Availability Forms

Prior to the start of the course, students will receive a Showreel Availability Form.

If you are unavailable on any dates during the proposed filming week(s), you must notify The Dock Studio by listing these dates on your availability form before the course begins.

If your availability changes after submitting your form, you must inform The Dock Studio in writing as soon as possible so that alternative arrangements can be considered.

Casting and Creative Decisions

All showreel scenes are written by The Dock Studio and produced in collaboration with our production team.

The Dock Studio is solely responsible for casting students, allocating scenes and making all creative decisions relating to scripts, characters, filming and the final edit.

All creative decisions are final.

Inability to Attend

If a student is unable to attend during the allocated filming week(s), or withdraws from the showreel programme after filming arrangements have been made, The Dock Studio reserves the right, at its sole discretion, to offer that filming opportunity to another student.

Whilst every reasonable effort will be made to accommodate changes in availability, this cannot be guaranteed and will depend entirely upon the availability of the production team, filming locations, The Dock Studio staff and other participating students.

Circumstances Beyond Our Control

The Dock Studio is committed to producing high quality showreel scenes for all participating students and will always endeavour to ensure that every student receives their completed showreel.

However, the production of showreels is dependent upon a number of factors outside of our control, including but not limited to weather conditions, location availability, equipment issues, illness, the availability of the production team, The Dock Studio staff and other participating students.

The Dock Studio therefore reserves the right to amend filming dates, times, locations, schedules or production arrangements where reasonably necessary to ensure the best possible outcome for all involved.

Whilst every reasonable effort will be made to complete all planned filming and deliver a finished showreel, The Dock Studio cannot guarantee completion where circumstances beyond our reasonable control prevent filming from taking place.

Where filming is affected by circumstances beyond our control, The Dock Studio will endeavour to arrange an alternative filming date or make suitable alternative arrangements where reasonably possible. Any such arrangements will remain at the sole discretion of The Dock Studio and will be dependent upon the availability of the production team, locations, staff and participating students.

Acceptance

By enrolling on a 12 Week Acting Course and choosing to participate in the showreel programme, you acknowledge that you have read, understood and agreed to this Showreel Policy.

11. Guest Workshops

As part of our courses and programmes, The Dock Studio may invite industry professionals to deliver guest workshops, masterclasses, question and answer sessions or other educational opportunities. These sessions are intended to enhance our students’ training and provide valuable insight into the performing arts industry.

Guest workshops are offered as an additional benefit to our students and are subject to the following Terms and Conditions.

Guest Availability

All guest workshops are dependent upon the availability of the invited industry professional.

Whilst The Dock Studio will always endeavour to deliver all advertised guest workshops, we cannot guarantee the attendance of any guest speaker, tutor or industry professional.

Changes to Workshops

The Dock Studio reserves the right to amend, postpone, reschedule or cancel any guest workshop where reasonably necessary.

This may include, but is not limited to:

• Changes to a guest's availability.
• Illness.
• Travel disruption.
• Professional work commitments.
• Circumstances beyond the reasonable control of The Dock Studio or the invited guest.

Where changes are required, The Dock Studio will provide as much notice as reasonably possible.

Alternative Arrangements

Where possible, The Dock Studio will endeavour to arrange an alternative date, time or replacement guest if a scheduled workshop cannot proceed.

However, alternative arrangements cannot be guaranteed and will remain at the sole discretion of The Dock Studio.

No Liability

Guest workshops form an additional part of The Dock Studio’s programmes and are not guaranteed elements of any course.

The Dock Studio shall not be held liable for the cancellation, postponement or rescheduling of any guest workshop, nor shall this give rise to any entitlement to a refund, reduction in course fees or other compensation.

Acceptance

By enrolling on any course or programme offered by The Dock Studio, you acknowledge that you have read, understood and agreed to this Guest Workshop Policy.

12. Industry Opportunities

One of The Dock Studio’s aims is to provide students with opportunities that support their professional development within the performing arts industry. From time to time, students may be considered for real-life casting opportunities across film, television, theatre, voiceover, commercials, corporate productions and other related creative projects.

These opportunities are offered as an additional benefit of training with The Dock Studio and are subject to the following Terms and Conditions.

Casting Opportunities

Where appropriate, The Dock Studio may put forward students for auditions, castings or professional opportunities that we believe are suitable for their age, experience, training and the requirements of the project.

The Dock Studio cannot guarantee that every student will be offered the same number of opportunities, nor can we guarantee that any opportunity will result in an audition, recall or booking.

Industry Requirements

All casting decisions are made by the relevant casting directors, production companies, clients or other third parties.

The Dock Studio has no control over casting decisions, production requirements or the outcome of any audition or opportunity and therefore accepts no liability in relation to these decisions.

Communication with Agents

Where a student is represented by a talent agent, The Dock Studio will, where appropriate, liaise directly with their agent regarding any opportunities introduced through the studio.

The Dock Studio does not seek to replace the role of a student’s agent and does not charge commission for introducing opportunities. Our sole intention is to support the continued development of our students’ careers and work collaboratively with their professional representation wherever possible.

Suitability and Availability

Opportunities will be shared at the sole discretion of The Dock Studio and will depend upon the specific requirements of each project, together with the student’s suitability, availability and professionalism.

Students are expected to respond promptly to communications regarding opportunities and to notify The Dock Studio as soon as possible if they are unavailable.

No Guarantee of Work

Whilst The Dock Studio is committed to creating and sharing professional opportunities wherever possible, these opportunities are provided as an additional benefit of training and are not a guaranteed part of any course, programme or membership.

The Dock Studio cannot guarantee employment, professional representation, auditions, castings or paid work as a result of attending any of our courses or programmes.

Acceptance

By enrolling on any course or programme at The Dock Studio, you acknowledge that you have read, understood and agreed to this Industry Opportunities Policy.